Privacy Policy for SaborCielo Culinary Arts

At SaborCielo Culinary Arts, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, participate in our interactive cooking classes, personalized chef coaching, recipe development, virtual kitchen workshops, or culinary event hosting services. By using our site and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our culinary education and services.

• Personal Identification Information: We may collect personal information that you voluntarily provide to us when you register for a class, sign up for coaching, subscribe to our newsletter, participate in a workshop, or contact us. This information may include your name, email address, postal address, phone number, and payment information.
• Demographic Information: We may ask for demographic information such as your dietary preferences, culinary skill level, or interests to tailor our services and content to your needs.
• Usage Data: We automatically collect information about your access to and use of our website. This may include your IP address, browser type, operating system, pages viewed, time spent on pages, and referring URLs. This data helps us understand how our site is used and identify areas for improvement.
• Communication Data: Records of your communications with us, including inquiries and customer support interactions.
• Image and Video Data: During virtual workshops or culinary events, with your consent, we may collect images or video recordings for instructional purposes or promotional materials. You will always be informed and have the option to decline.

2. How We Use Your Information

The information we collect is used for various purposes to enhance your experience with SaborCielo Culinary Arts:

• To Provide and Manage Services: To deliver the online cooking classes, personalized coaching, recipe development, virtual workshops, and culinary event hosting services you have requested, including processing registrations and payments.
• To Personalize Your Experience: To tailor our content, recommendations, and services based on your culinary interests and skill level.
• To Improve Our Services: To understand how you interact with our website and services, allowing us to analyze trends, improve our offerings, and develop new features.
• To Communicate With You: To send you important updates, notifications about your classes, promotional materials, newsletters, and to respond to your inquiries.
• For Security and Fraud Prevention: To protect our website, services, and users from fraud, unauthorized access, and other malicious activities.
• For Compliance with Legal Obligations: To comply with applicable laws, regulations, and legal processes.

3. Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personal identification information to outside parties without your consent, except in the following limited circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you (e.g., payment processors, hosting providers, email service providers). These parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
• Legal Requirements: We may disclose your information if required to do so by law, in response to a subpoena or court order, or if we believe such action is necessary to comply with the law and the reasonable requests of law enforcement; or to protect the security or integrity of our service.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information.
• With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

4. Data Security

The security of your personal information is paramount to us. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include encryption, access controls, and secure server environments. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. SaborCielo Culinary Arts aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the contact information provided below.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

• Session Cookies: We use Session Cookies to operate our service.
• Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
• Security Cookies: We use Security Cookies for security purposes.
• Advertising Cookies: Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.

7. Links to Other Websites

Our website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children's Privacy

Our Service is not intended for use by children under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, your data, or wish to exercise your rights, please contact us:

• SaborCielo Culinary Arts
• 2847 Calle 85
• Suite 6B
• Bogotá, Cundinamarca
• 110221
• Colombia